Drop Locker Privacy Policy

Drop Locker Privacy Policy

Last Updated: February 18, 2021

At Drop Locker, our most important asset is our relationship with our user community. We are committed to maintaining the confidentiality, integrity and security of information about our users. This Privacy Policy describes how we treat personal information when you visit the Drop Locker, Inc.’s Website or use our services (the “Service”).  

This Privacy Policy is incorporated into, and considered a part of, the Drop Locker Terms of Service, currently located at https://myaccount.droplockerpayments.com/account/main/terms. Any terms not defined herein have the meanings ascribed to them in the Terms and Conditions.


By submitting or making available Personal Data (as defined below) through our Website, phone, or mobile application (collectively, the “Drop Locker Software”) or the Drop Locker Service, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your Personal Data in accordance with this Privacy Policy. Your Personal Data may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Data may be less stringent than the laws in your country.


We do not intentionally gather Personal Data about visitors who are under the age of 13.


Drop Locker collects Personal Data and Anonymous Data from you when you visit our Website, when you send us information or communications in connection with your use of the Drop Locker Service, and/or when you download and use the Drop Locker Software. Personal Data means data that allows someone to identify or contact you, including, for example, your full name, age, address, geographic location of your computer or mobile device, telephone number, credit/debit card number, email address, IP address, page history, ads clicked on, or transaction related information, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data means data about you that is not associated with or linked to your Personal Data; Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.  We will store data about your purchase history and transaction information, which is stored on a cumulative basis. We will also track search terms that you enter while using the Drop Locker Service. We may store such tracking information in a manner that can be associated with specific users.   We may also collect non-personally identifiable information and aggregate and anonymize such information, for example, tracking the number of visitors to the Service, where visitors enter the Service, how long they remain, etc., in connection with the operation of the Service.  

Personal Data You Provide To Us

We may collect Personal Data from you, such as first and last name, email and mailing addresses, telephone number, age, and password, when you register for the Drop Locker Service. In addition, we (or our third-party credit card or payment processor on our behalf) will collect Personal Data including your credit card number or account information when you register for the Services. We also retain information on your behalf, such as the Personal Data described above and any correspondence. If you provide us feedback or contact us via email, we will collect your name and email address, IP address, as well as any other content included in the email, in order to send you a reply, and any information that you submit to us, such as a resume. If we conduct a survey in which you participate, we may collect additional profile information. We may also collect Personal Data at other instances in the Drop Locker Software user experience where we state that Personal Data is being collected.

Personal Data Collected by Third Parties

We may receive Personal Data about you from other sources like telephone or fax, from companies that distribute the Drop Locker Service by way of a co-branded or private-labeled website, companies that offer their products and/or services via the Drop Locker Service, or companies that provide services (such as payment processing services) in connection with the Drop Locker Service (collectively, Partner Companies). Our Partner Companies may supply us with Personal Data, such as your name and email and mailing address information or your login credentials for such Partner Company’s website or service, in order to help us establish the account or fulfill orders. We may add this information to the information we have already collected from you via our Website in order to perform and improve the Drop Locker Service. Partner Companies and their employees who work in a location where you drop off or pick up laundry through the Services may have access to your Personal Data to perform and improve the Services and are obligated not to disclose or use such Personal Data for any other purpose.

This Privacy Policy applies only to the use and disclosure of Personal Data that we collect while you use the Drop Locker Service. Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. When you click on such a link, you will leave our Website and go to another site. During this process, a third party may collect Personal Data or Anonymous Data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on a link to a third party.

Personal Data Collected via Technology

The Drop Locker Service (which may be hosted by a third-party service provider) collects Personal Data from you, such as browser type, geographic location of your mobile device or computer, operating system and version, Internet Protocol (IP) address, domain name, information about your application, operating environment and hardware profiles and/or a date/time stamp for your visit. We may also use Cookies (as defined below) and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and/or access to the Drop Locker Service and your activity on the Drop Locker Software. In addition to cookies for the above purposes, we also use “transparent GIFs,” on the Service to help manage online advertising and e-mail marketing that we may conduct in the future.  These transparent GIF files are commonly used and provided by one or more third-party service providers, and enable service providers to recognize a unique cookie in your web browser to learn which advertisements or e-mails brought you to our Website and how you use the Service.  To conduct these or other activities, we or our service providers sometimes may link Personal Information you previously provided us (such as, for example, your name and e-mail address) to the information the transparent GIF files provide about how you arrive at, navigate through and leave the Service. We may also include tracking pixels and web beacons in advertisements or promotions. Like most Internet services, we automatically gather this Personal Data and store it in log files each time you visit the Website or access your account on our network. 

Cookies are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them, or for an extended period of time) to provide you with a more personal and interactive experience while using the Drop Locker Service. Persistent Cookies can be removed by following Internet browser help file directions. If you choose to disable Cookies, some areas of the Site, the Application and/or the Drop Locker Service may not function correctly.

We may also collect personal information when you register to join the Services (or choose to update your account data) by logging into an account that you already have with a third party social networking platform (“SNP”) via our Services. For example, our Services allows you to create an account and login to the Services using your Facebook account credentials through Facebook Connect. If you create a user account by logging into the SNP via the Services, you are using the personal information you have already provided to the SNP (such as your “real” name, e-mail address, age and other information you make available via the SNP) to create your account on our Services. Accordingly, if you use Facebook Connect to join the Services, you are allowing us to access the personal information in your Facebook account pursuant to Facebook’s terms and conditions governing your use of the Services via Facebook. The information we receive from an SNP may depend on the privacy settings you have with the SNP, so please check the SNP’s privacy and data practices.

We also use Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  You can find out more information about how Google collects and processes the data here: www.google.com/policies/privacy/partners/.


Drop Locker is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to Drop Locker or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by breach of any of our industry standard physical, technical, or managerial safeguards. When you enter sensitive information (such as credit card number), we encrypt that information using one-way hash function and secure socket layer technology (SSL).


Drop Locker uses your Personal Data in the following ways:

  • to facilitate the creation of and secure your account on our network;
  • to identify you as a user in our system;
  • to manage your account on our network;
  • to provide improved administration of the Drop Locker Service;
  • for research and analysis;
  • to improve the quality of experience when you interact with the Drop Locker Service ;
  • to send you a welcome email to verify ownership of the email address provided when your account was created;
  • to send you administrative email notifications, such as security or support and maintenance advisories;
  • to respond to your inquiries related to employment opportunities or other requests;
  • to send promotional communications;
  • to provide you with hardcopy or electronic newsletters, or surveys;
  • to send upgrades and special offers related to the Drop Locker Service  and for other marketing purposes of Drop Locker or our Partner Companies;
  • to make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback; and
  • to enforce the Terms of Service.

We may create Anonymous Data records from Personal Data by excluding information (such as your name and email) that render the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content and functionality of the Drop Locker Service. Drop Locker reserves the right to use for other purposes and to disclose Anonymous Data to third parties in its discretion.

If you provide feedback on the Drop Locker Service, we may use such feedback for any purpose, provided we will not associate such feedback with your Personal Data. Drop Locker will collect and store any information contained in such communication and will treat the Personal Data in such communication in accordance with this Privacy Policy.


We may share your Personal Data with Partner Companies to provide technical support or to provide specific services, such as hosting of your applications, maintenance services, database management or payment processing for purchases. Partner Companies will have access to your Personal Data only to perform these services on our behalf and are obligated not to disclose or use it for any other purpose.

We may share some or all of your Personal Data with a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, Related Entities), in which case we will require our Related Entities to honor this Privacy Policy.

Drop Locker may sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Personal Data may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.

Regardless of any choices you make regarding your Personal Data (if applicable), Drop Locker may disclose Personal Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on Drop Locker; or (b) protect or defend the rights or property of Drop Locker or users of the Drop Locker Service.

Except as otherwise stated in this policy, we do not generally sell, trade, share, or rent the Personal Data collected from our services to third parties. You expressly consent to the sharing of your Personal Data as described in this policy.


Drop Locker offers you the choice of receiving different types of communication and information related to our company, products and services. You may subscribe to e-newsletters or other publications; you may also elect to receive marketing communications and other special offers from us via email. If at any time you would like to change your communication preferences, we provide unsubscribe links and/or an opt-out mechanism for your convenience. You may also access and manage your preferences from your account settings or you may email us directly at the email address set forth below with a request opt-out.


You may change any of your Personal Data in your account by editing your profile within the registration portion of the Website or by sending an email to us at the email address set forth below. You may request deletion of your account information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements).


Members who are California residents may request and obtain from us once a year, free of charge, certain information about the Personal Data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of Personal Data that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to P.O Box 102247, Pasadena, CA 91189-2247.


Drop Locker is committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. Despite these measures, you should know that Drop Locker cannot fully eliminate security risks associated with Personal Data.


Your information collected through the Drop Locker Service may be stored and processed in the United States or any other country in which Drop Locker or its affiliates or service providers maintain facilities. Drop Locker may transfer information that we collect about you, including Personal Data, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union, Switzerland or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including Personal Data, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which Drop Locker or  its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.


Without a common industry or legal standard for interpreting Do Not Track (DNT) signals, Drop Locker does not respond to browser DNT signals. Drop Locker will continue to monitor further development of a DNT standard by the privacy community and industry.


Drop Locker 's commitment to comply with the Privacy Shield Principles

Drop Locker is a participant in the Privacy Shield and has self-certified to the Privacy Shield framework. Drop Locker confirms its commitment to comply with the EU-US Privacy Shield as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Drop Locker has certified that it adheres to each of the Privacy Shield Principles: Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov.

Accountability for onward transfers

Drop Locker’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Drop Locker remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Drop Locker proves that it is not responsible for the event giving rise to the damage.

Right of access

You have a legal right to request the personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct, amend or delete such personal information where it is inaccurate or has been processed in violation of the Privacy Shield Principles.

Resolution of disputes and complaint mechanism

In compliance with the Privacy Shield Principles, Drop Locker commits to resolve complaints about our collection or use of your personal information.  EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Drop Locker at:

Drop Locker

ATTN: Privacy Shield

P.O. Box 102247

Pasadena, CA 91189-2247

Drop Locker has further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints.  If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs for more information or to file a complaint.  The services of EU DPAs are provided at no cost to you.

Independent recourse mechanism

For any complaints that cannot be resolved with Drop Locker directly, we have agreed to cooperate with JAMS. If you are unsatisfied with the resolution of your complaint, you may contact JAMS at https://www.jamsadr.com/eu-us-privacy-shield for further information and assistance. These recourse mechanisms are available at no cost to you.

Binding arbitration

As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means.


Drop Locker is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).  

Disclosure of EU personal data to public authorities and law enforcement agencies

Drop Locker may be required to share your personal information in response to lawful requests by public authorities, including to meet national security and law enforcement requirements


Drop Locker welcomes your comments or questions regarding this Privacy Policy. Feel free to email comments or questions to us at support@droplocker.com, or contact us at P.O. Box 102247, Pasadena, CA 91189-2247.


If Drop Locker makes changes to this Privacy Policy, these changes will be posted on the Site in a timely manner. Drop Locker reserves the right to modify this Privacy Policy at any time, so please review it frequently. You can determine when this Privacy Policy was last revised by referring to the "Last Updated" legend at the top of this page. Any changes to this Privacy Policy will become effective upon our posting of the revised Privacy Policy on the Site. Use of the Drop Locker Service following such changes constitutes your acceptance of the revised Privacy Policy then in effect.